Privacy Policy

1. Identity of the Data Controller

Nuxvelo ("we", "us", "our") operates the website nuxvelo.com and provides drone-based infrared thermography services for residential building facades in Chile. Our registered address is Los Tilos 3487, Santiago, Chile. Contact email: info@nuxvelo.com.

2. Legal Basis

This Privacy Policy is governed by Chilean Law No. 19.628 on the Protection of Private Life (Ley sobre Protección de la Vida Privada) and any applicable amendments or successor legislation. We process personal data only for legitimate purposes and with appropriate legal basis.

3. Personal Data We Collect

We may collect the following categories of personal data through our website contact forms and direct communications:

• Full name
• Email address
• Telephone number
• Building address or name
• Message content submitted through contact forms
• Technical data automatically collected during website visits (IP address, browser type, pages visited, timestamps) via cookies and analytics tools where consent has been provided

4. Purposes of Data Processing

We use personal data collected through this website for the following purposes:

• To respond to enquiries submitted through contact forms
• To provide information about our thermal survey services
• To communicate regarding the scope and logistics of a thermal survey engagement
• To improve the functionality and content of our website (analytics, where consent is provided)
• To comply with legal obligations

We do not use personal data for automated decision-making or profiling that produces legal or similarly significant effects.

5. Data Sharing and Third Parties

We do not sell, rent, or trade personal data to third parties. We may share data with:

• Service providers who assist in website hosting, email delivery, or analytics, under contractual data processing agreements
• Public authorities or regulatory bodies when required by applicable law

Any third-party service providers are required to process data only as instructed by us and to maintain appropriate security measures.

6. Data Retention

We retain personal data for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. Enquiry data is typically retained for a period of up to two years from the date of last contact. Technical website data collected via analytics is retained according to the retention settings configured for the relevant analytics tool.

7. Data Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. These measures include encrypted data transmission (HTTPS), access controls, and regular review of our data handling practices. No internet transmission is completely secure; we cannot guarantee absolute security of data transmitted to our website.

8. Your Rights

Under Chilean Law No. 19.628, you have the right to:

• Access personal data we hold about you
• Request correction of inaccurate personal data
• Request deletion of personal data, subject to applicable legal retention requirements
• Object to the processing of your personal data

To exercise any of these rights, please contact us at info@nuxvelo.com with your request. We will respond within a reasonable timeframe.

9. Cookies

Our website uses cookies to improve browsing experience and, where consent is provided, to collect analytics data. For detailed information about the cookies we use and how to manage your preferences, please see our Cookie Policy.

10. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The date at the top of this page indicates when the policy was last revised. We encourage you to review this policy periodically.

12. Contact

For any questions or concerns regarding this Privacy Policy or our data handling practices, please contact us at:

• Email: info@nuxvelo.com
• Phone: +56 9 6832 0747
• Address: Los Tilos 3487, Santiago, Chile